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Admiral Casino Complaints

How will my complaint be handled?

I have been using admiral online casino for a few months now and felt the need to leave a review after reading these negative reviews. All gambling sites ask for identification for withdrawals periodically. This is to be expected. The wagering requirements for bonuses are very clear. I think people just don’t take the time to read. Admiral Casino Mobile and Live Games. Admiral Casino is available as an application both for Android and iOS devices. The links for downloading can be found on the website, but if you somehow miss them, go to FAQ - they are waiting for you right in Mobile App subsection. Surprisingly, this casino offers a bit more than a dozen live games. Admiral Casino is an online casino that launched back in 2015. It offers a great range of casino games and is highly reputable. If you’d like to know more, just continue reading our Admiral Casino review.

Casino

If you need to make a complaint, we want the process to be as straightforward as possible, our aim is to:

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  • Make it simple for you to tell us about your complaint
  • Conduct a full investigation
  • Give your complaint careful consideration
  • Provide you with a full account of our actions
  • Ensure you're happy we've handled your complaint fairly.

How to make a complaint

Making a complaint can be stressful which is why we give you the option to complain in the way which suits you best.

You can make your complaint over the phone, by email or in a letter. Choose one of the options below to find the correct contact information.

Make a complaint about a policy

Admiral Casino Usa

Telephone

To put you in touch with the right team, please select from the products below:

Email

Post

Complaint Manager
Admiral0003Ty Admiral
David Street
Cardiff
CF10 2AA

Fax

Make a complaint about a claim

Telephone

Email

If you prefer to write to us:
Claims Quality Manager Admiral
Claims Department
Ty Admiral
David Street
Cardiff CF10 2AA

Fax

0330 222 5770

Make a complaint about a loan

Telephone

Email
loansquality@admiralgroup.co.uk

If you prefer to write to us:
Quality Manager Admiral
Admiral Loans
Ty Admiral
David Street
Cardiff CF10 2AA

How soon will we deal with your complaint?

You'll hear back from us within five days of us receiving your complaint. In some cases this will be in the form of an acknowledgement letter but in others it may be a full reply.

If you receive an acknowledgment letter it will tell you:

  • Who's dealing with your complaint
  • When we'll contact you again.

Once you receive this your complaint will be investigated fully and we will write to you with our findings.

Admiral Casino Complaints

In complex cases we may need to spend a little longer investigating but we will keep you up to date with our progress. In all cases we'll respond to your complaint within eight weeks in line with the deadline set by the Financial Conduct Authority.

If you're unhappy with the way we're handling your complaint

All our complaint handlers are trained and monitored to ensure they deliver professional service consistently. If you're unhappy with the way your complaint is handled, you can ask for it to be reviewed at a higher level.

The Financial Ombudsman Service

We try to resolve all complaints internally. However, if you're still unhappy with our response to your complaint, or if we've not resolved it eight weeks after you first told us about it, you have the right to refer your complaint to the Financial Ombudsman Service.

If you want the Financial Ombudsman Service to look into your complaint, you must refer it to them within six months of the date of our final response to you. You can contact them at:

The Financial Ombudsman Service
Exchange Tower
London E14 9SR

Tel: 08000 234 567
Free for people phoning from a 'fixed line' (for example, a landline at home).

Or: 0300 123 9 123
Free for mobile-phone users who pay a monthly charge for calls to numbers starting 01 or 02.

Email: complaint.info@financial-ombudsman.org.uk

The Financial Ombudsman Service offers a free independent service and they can help with most financial complaints. For further information you can visit their website at www.financial-ombudsman.org.uk

Online Dispute Resolution service

If you bought one of our products online, you can also refer your complaint to the European Online Dispute Resolution platform. This service passes on your details to the most appropriate dispute resolution service for the product you’ve bought. For insurance products this is likely to be the Financial Ombudsman Service.

Download this guide as a PDF:

Complaint performance results

As an FCA registered company we publish data on our complaints record.

Firm name: EUI Limited0003
Group: Admiral Group Plc
Other firms included in this report (if any): n/a
Period covered in this report: 1st Jan 2020 to 30th Jun 2020
Brands/trading names covered: Admiral, Bell, Diamond, Elephant, Gladiator, Veygo, Ford Insure & AA Insure

Insurance and pure protection data

Number of complaints opened per 1000 policies in force (at reporting period end date)

2.50

Number of complaints opened

26,453

Number of complaints closed

26,555

Percentage closed within 3 days

48%

Percentage closed after 3 days but within 8 weeks

49%

Percentage upheld

48%

Main cause of complaints opened

General admin/customer service - Errors/not following instructions

Credit related data

Admiral Casino Complaints California

Number of complaints opened per 1000 direct debit policies / loans in force (at reporting period end date)

0.56

Number of complaints opened

1,052

Number of complaints closed

1,055

Percentage closed within 3 days

N/A

Percentage closed after 3 days but within 8 weeks

N/A

Percentage upheld

40%

Main cause of complaints opened

Motor

0333 220 2000
  • Monday to Friday: 8am - 6pm
  • Saturday: 9am - 5pm
  • Sunday: 9:30am - 4pm

Calls to 03 numbers will cost no more than calls to national geographic numbers (starting 01 or 02) from both mobiles and landlines.

Home

0333 220 2003
  • Monday to Friday: 8am - 6pm
  • Saturday: 9am - 5pm
  • Sunday: 9:30am - 4pm

Calls to 03 numbers will cost no more than calls to national geographic numbers (starting 01 or 02) from both mobiles and landlines.

Travel

0333 234 9913
  • Monday to Friday: 9am - 6pm
  • Saturday: Closed
  • Sunday: Closed

Calls to 03 numbers will cost no more than calls to national geographic numbers (starting 01 or 02) from both mobiles and landlines.

Other

Admiral Casino Complaints Michigan

0330 333 5888
  • Monday to Friday: 9am - 6pm
  • Saturday: Closed
  • Sunday: Closed

Calls to 03 numbers will cost no more than calls to national geographic numbers (starting 01 or 02) from both mobiles and landlines.

Admiral Casino Complaints Phone Number

Admiral Shark Casino Welcome Bonus

New UK players that join Admiral Shark Casino can claim the operator’s lucrative welcome bonus over their first three deposits. When you make your first deposit of at least €50 (£45), you will receive a 200% match bonus. The second deposit of a minimum of €100 (£90) also comes with a 150% match bonus, while the third deposit of €300 (£270) rewards you with a 125% match bonus. You can use the bonus on games from game providers that the operator partners with.

Admiral Shark Casino Free Spins

Aside from the welcome bonus offer, Admiral Shark Casino also offers other kinds of bonuses. However, most of these bonuses are given to players based on their account activity. You can enjoy free spins, reload bonuses, match bonuses and several others. To check the current bonus offers, simply visit the promo page of the casino site. One of the good things about Admiral Shark Casino is that deposit bonuses can be claimed with almost every kind of payment methods that the casino supports.

Bonus Terms and Conditions

Admiral Casino Complaints

As is common with every online casino, Admiral Shark Casino specifies terms and conditions on how to claim and use its bonuses. The wagering requirement of the welcome bonus is 40x. This means that UK players that claim the welcome bonus must wager it a minimum of 40 times before they can be given a chance to withdraw the winnings. Aside from that, the welcome bonus offer is valid for only 7 days and the wagering requirement must be fulfilled within this duration.